7 Step Customer Care

Our multi-step Customer Care Process ensures that you are involved at every critical stage of construction. We call it our 7-Step Process. It's a chance for you to see the quality materials and disciplined approach to construction that forms the foundation of your new home. Specifically, the process involves these steps:

Pre-Construction Meeting - Before construction begins, you are guided through the entire building process, starting with a meeting to introduce the construction team and to answer any questions regarding the construction timetable.

Pre-Drywall Frame Walk - Prior to drywall installation, a Del Webb construction professional gives you a guided tour, allowing you to inspect the inner workings of your home, view its quality components, verify optional features you have selected, and ask questions.

Quality Assurance Inspection - Before your final walk-through, Del Webb conducts its own quality-control check to ensure everything is in proper working order and meets our high standards. Any needed repairs or touch-ups are made and the home is thoroughly cleaned in preparation for the Pre-Closing Orientation.

Pre-Closing Orientation - When your home is finished, Del Webb’s service representatives will take you on a room-by-room tour to demonstrate the quality features and operating procedures for all aspects of your home, as well as explain our service procedures.

30-Day Follow-Up - Once you are all settled in, we check back by letter, phone, or even by a knock on the door to ensure continued satisfaction.

3-Month Follow-Up Visit - To reinforce Del Webb’s commitment to customer satisfaction, we schedule a service check approximately three months after closing.

11-Month Follow-Up Visit - Eleven months after closing, we reiterate our commitment to satisfaction by again taking the time to handle any required warranty work, discuss issues, or answer any questions that you may have.